Eyerly Ball Community Mental Health Services

1301 Center St.
Des Moines, IA 50309

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Clinical Outpatient Program

PROGRAM SUMMARY: Clinical outpatient services are provided at 1301 Center Street Des Moines and at 301 N. Buxton in Indianola. Services include individual, group, couple and family therapy and are provided by mental health professionals.  Clinical social workers, a clinical psychologist and mental health counselors make up the well-qualified therapy team. A bilingual (Spanish/English) therapist is available. Services include assessments and counseling for a wide range of issues/diagnoses including marital counseling, depression, anxiety, schizophrenia, bipolar disorder, anger management, co-occurring mental health and substance abuse.Present therapy groups are: men and women’s Dual Diagnosis groups, Recovery from Depression, Healthy Relationships, Anger Management, Emotional Intensity Management, and Panic Disorder/Anxiety.  At times, the clinic offer a Survivors of Sexual Abuse group and is open to offering other groups as needed and requested.  Psychological evaluations and IQ testing are also available. 

An essential component of the clinical program is the psychiatric services.  An experienced team of two psychiatrists, a nurse practitioner and two mental health nurses offer psychiatric assessments and medication management. 

Several team members provide consultation and education to other providers as well as to community organizations in Polk and Warren counties.  Team members are available to speak with businesses and community groups.

The clinic is open five days a week, including one evening.  Psychiatric services are provided five days a week, also including one evening. 

ELIGIBILITY CRITERIA: The clinical outpatient program primarily serves persons 17 and older residing in Polk and Warren counties.  Eligibility is based on funding for services, as it is a fee for service program; however, the clinic is able to secure funding for most persons who apply for services. Generally, persons do need to have a DSM-IV diagnosis to continue services, unless the person is able to personally pay full fee.

PRIMARY FUNDING SOURCE: As a fee for service provider, the largest source of revenue is from Polk and Warren counties.  A person legally settled in an Iowa county and who is without insurance and who is unable to afford the full fee ($100 an hour) can apply for a sliding fee. The fee is set taking into account the household income and family size; upon approval of the Central Point Coordinator, the county of legal settlement pays the balance of the fee up to a specified amount. The clinic accepts Title XIX and Medicare as well as other major insurances.  (Secure Care is the exception; only the two psychiatrists are eligible providers.)  

HOW TO MAKE A REFERRAL:  To schedule an intake, please call 243-5181 and tell the receptionist that you wish to make a first-time appointment.  The receptionist will refer you to the appropriate intake coordinator, depending on funding source.  You will be asked:

• Name, address, phone number, Social Security Number, Birth date
  
  
• Who referred the person?
  
  
• Reason for being seen
  
  
• Income
  
  
• Insurance coverage
  
  
• Length at present address
  
  
• Court-ordered?
  
  
• Substance abuse issues

 The information obtained helps the intake coordinate schedule the person with the most appropriate therapist and helps obtain funding.  An appointment is made at the time of the telephone call.

PROGRAM GOALS: To provide high quality, responsive outpatient services to persons of all socioeconomic and racial/ethnic groups. Clinic staff solicit feedback from consumers, other providers and community members. Clinic staff have monthly peer review meetings and a percentage of clinical charts are reviewed on a periodic basis.  Current outcomes are:

• The GAF score of 70% of those persons having had three therapy sessions and completing treatment was raised
  
  
• 80% of those persons needing an urgent appointment are offered one within two weeks of triage

• A satisfaction activity is completed each quarter  

Successful completion of the program is an achievement of goals.  The first three questions of the assessment are:

• Why are you here now?

• What do you want to work on/change?

• Discharge plan

A portion of the consumers will continue in the program for years or lifetime, due to the nature of the illness.  Some of the consumers may come only for medication management, after completing therapy.

Clinical Staffs' Area of Therapeutic Specialty

Please call (243-5181) if you have any suggestions, concerns or questions.

Supported Community Living:  

SCL is a mental health treatment program designed for persons with a serious and persistent mental illness. The overarching goal of the program is to increase the consumer’s level of functioning and to assist consumers in gaining or regaining control over their own lives. The program components include: outreach; meeting basic human needs; rehabilitation; crisis intervention; assistance with housing and living arrangements; coordination and development of natural supports; protection and advocacy; and service coordination. Supported community living is an Eyerly-Ball community Mental Health Services program housed at Golden Circle Behavioral Health

Intensive Psychiatric Rehabilitation